InterContinental Hotel Lagos Recent Nigerian Job Vacancies, April 2014

InterContinental-Hotels

InterContinental Hotel Lagos, a 5 – star hotel edifice built very close to the Lagos creek. The hotel is located on Victoria Island, in the centre of Lagos, home to major consulates and multinational companies, making it the perfect residence for affluent business and diplomatic travelers.
Built on an elevated terrain overlooking Lagos’ port, the hotel offers uninterrupted spectacular views of the Lagos Skyline, ample meeting space and grandiose accommodations.

InterContinental Hotel Lagos is recruiting to fill the position of:

Job Title: Guest Relations Manager

Job Number: LAG000093
Location: Lagos
Job Description

As Guest Relations Manager, you will ensure the smooth and efficient running of the Guest Relations department of the hotel and will be directly responsible for the satisfaction of all guests needs. This diverse, challenging role will be based in Front Office and offers great variety with regular Duty Management shifts.

Also, as Guest Relations Manager, you will also be responsible for managing and motivating your team. You will be required to ensure that the team within your department is adequately trained and developed in line within our InterContinental ways of working . You will actively guide and direct the whole team to ensure consistency of brand standards and a high level of performance and service delivery to our regular, Priority Club members and Ambassador guests.

Qualifications:

  • Degree from a reputable institution in Social Sciences/ Arts or its equivalent
  • Previous Front Office/ Food and Beverage Supervisory/Management Experience
  • Previous experience with dealing and resolving guest queries.
  • Experience with guest Loyalty programs a plus
  • Excellent presentation, communication and organizational skills and the ability to multi task while working under pressure
  • High level of English language skills both written and verbal.
  • Previous IHG experience preferred but not mandatory


Interested and qualified candidates should


Job Title: Public Relations Manager 

Job Number: LAG000113
Location: Lagos
Job Description

This role, reports directly to the Director of Sales and Marketing InterContinental Lagos and as the PR Manager InterContinental Lagos you will be responsible for initiating, driving,conception, and the execution of the Hotel’s marketing activities and the community relations plans, Facilitate any campaigns or branding required of the hotel through press releases, media outlets,direct mails, advertising and marketing.

Responsibilities include overseeing the planning and development of promotional strategies and marketing plans; oversee and assist with the development and implementation of the sales and marketing plan; management of the marketing team and reporting on effectiveness of the plan.

Qualifications
Required Skills/Qualifications

  • Degree from a reputable Institution in Arts or a Social Science course
  • High level of passion, enthusiasm and drive for results
  • Charismatic leader who can inspire and motivate the PR team
  • Brand Management Experience
  • Ability to set up a winning team to handle Press Conference & Events , Local and international PR, local F&B marketing etc.
  • Ambitious and eager to learn, grow and further develop own career
  • High level of common sense and high skill of problem solving and decision making
  • Drive for results to outperform competition

Interested and qualified candidates should


Job Title: Chief Concierge 

Job Number: LAG000108
Location: Lagos

Job Description

As Chief Concierge, you will ensure the smooth and efficient running of the concierge department of the hotel and will be directly responsible for the satisfaction of all guests needs. This diverse, challenging role will be based in Front Office and sets to provide an “In the Know Experience” to all our guests. As Chief Concierge, you will also be responsible for managing and motivating your team, developing an “In the Know culture” within the hotel and keeping all relevant department knowledgeable about the market trends. You will be required to ensure that the team within your department is adequately trained and developed in line with our InterContinental Concierge program. You will actively guide and direct the whole team to ensure consistency of brand standards and a high level of performance and service delivery to all our guests.

In return we’ll give you a generous financial and benefits package including duty meals, hotel discounts worldwide and the chance to work with a great team of people. Most importantly, we’ll give you the room to be yourself.

Qualifications: 

  • Degree from a reputable institution in Social Sciences/ Arts or its equivalent
  • Previous Supervisory/Management Experience is a must
  • Previous experience with dealing and resolving guest queries.
  • Strong knowledge of the Lagos Entertainment/Event Scene
  • Market knowledge and trends are key to this position.
  • Excellent presentation, communication and organizational skills and the ability to multi-task while working under pressure
  • High level of English language skills both written and verbal.
  • Previous IHG experience preferred but not mandatory

Interested and qualified candidates should


Job Title: Bar Manager 

Job Number: LAG000114
Location: Lagos
Job Description

As the Bar Manager, you will provide functional assistance to the Food & Beverage operations as assigned for the smooth running of all bars operations at Intercontinental Lagos. You will co-ordinate all the functions and activities of all the bars and employees within the bars under the general guidance and direction of the Food & Beverage Manager or his/her delegate and within the limits of the established Intercontinental Hotel Group policies and procedures; Ensure smooth running of beverage service by being prepared and having stocks ready for service within the assigned bar(s)/functions; identify and anticipate guest needs by ensuring complete guest satisfaction. You will also maintain comprehensive product knowledge of liquor brands, beer, wine, champagne, non-alcoholic beverages, designated glassware, preparation methods, garnishments, current trends and make recommendations for appropriate adjustments.

Key responsibilities of the role include:

  • On the floor observation and supervision to ensure that the bars are running according to the service standard manual, policies and procedural manual.
  • Investigate guest complaints and take corrective measures, together with a report to the Food & Beverage manager.
  • Ensure that operational stock levels are sufficient to maintain minimum standards as laid down.
  • Ensure that inventory is taken as per policy.
  • Assist in implementing and controlling the billing procedures for all bars.Copied from: www.hotnigerianjobs.com

Qualifications

  • Degree or its equivalent with formal bar tending training with extensive knowledge of liquor brands, beer, wine, champagne, non-alcoholic beverages, designated glassware, preparation methods and garnishments.
  • Good knowledge and flair for Lagos night life is a must.
  • Alcohol awareness and knowledge of responsible service
  • Ability to build relations with beverage distribution companies, breweries and even vineyards.
  • Extensive international experience in branded hotels
  • Good business mind and commercial flair
  • Service minded and ability to involve and support operations. Copied from: www.hotnigerianjobs.com

Interested and qualified candidates should


Job Title: Assistant Recreation Manager 

Job Number: LAG000111
Location: Lagos
Job Description

As the Assistant Recreation Manager, you will assist the Recreation Manager in carrying out all pertinent matters concerning the effective operations of the Recreation Department. You will maximize all revenue opportunities through effective teamwork and development and will ensure that recreational and leisure facilities are delivered to brand standards. You will also assist with creating and implementing of all Standard Operating Procedures, beginning with a complete membership structure, Ensuring that all Recreation department’s safety procedures, rules and regulations are strictly observed by all Guests & Members.

Qualifications

  • Degree from a reputable institution or its equivalent
  • Previous Management experience in a health club/Gym club is a must.
  • Strong problem solving, reasoning, motivating, organizational and training abilities.
  • Excellent presentation, communication and organizational skills and the ability to multi task while working under pressure
  • High level of English language skills both written and verbal.
  • Previous IHG experience preferred but not mandatory.

Interested and qualified candidates should

Job Title: Banquet Service Manager 
Job Number: LAG000117
Location: Lagos
Key responsibilities of the role include: 

As the Banquet Service Manager, you will manage the effective operation of the All day Banquet Service to ensure customer service is at its best.You will be responsible for maximising all revenue opportunities through effective teamwork and development, serving all food and beverage as required by hotel brand standards and maintaining overall levels of courtesy, service and cleanliness in the restaurant area. You will be responsible for managing and motivating your team. You will be required to ensure that all staff within your department are adequately trained and developed in line with company policy. You will actively guide and direct the whole team to ensure consistency of brand standards and a high level of performance and service delivery. You will also share recommendations and guest comments with the Executive Chef and F&B Management team, manage customer database and utilize effectively to increase revenue.

In return we’ll give you a generous financial and benefits package including duty meals, hotel discounts worldwide and the chance to work with a great team of people. Most importantly, we’ll give you the room to be yourself.

So what’s your passion? Please get in touch and tell us how you could bring your individual skills to IHG.

Qualifications

  • Hospitality Management Degree or its equivalent
  • “Hands on” management experience in a similar post in a 5 stars hotel
  • Ability to lead the team, and manage a teamwork atmosphere between colleagues
  • Good understanding of the Hotel Industry standards, policies and procedures
  • Extensive international experience in branded hotels
  • Experience in high-end city operation with multi unit F&B and large Conference & Event
  • Pre opening experience a strong plus
  • Creative and open minded
  • Good business mind and commercial flair
  • Good understanding of the local business and operation environments and markets
  • Service minded and ability to involve and support operations
  • Business savvy and good people skills

Interested candidates should


Job Title: Senior Sales Executive 

Job Number: LAG000118
Location: Lagos
Key responsibilities of the role include:

As a Senior Sales Executive, You will proactively create and convert revenue opportunities in order to achieve budgeted revenue targets and marketing objectives by planning and executing sales activities,negotiate optimum rate for the benefit of the business, consistently communicate “within” to share market intelligence, provide feedback and ensure customer awareness within the Hotel. This role also requires the building of a working culture to support the IHG Winning Ways of Doing the Right Thing, Show We Care, Aim Higher, Celebrate Difference amd Work Better Together.

Qualifications

  • University degree preferably in marketing or tourism/hospitality management
  • Minimum of 4 years Sales experience in an international 5* luxury hotel, Banking industry, Hospitality sales & marketing environment
  • Good understanding of the Nigerian/African business and operation environments and markets
  • Excellent communication skills across all mediums – presentation, telephone, correspondence, face to face etc. in English and preferably a 2nd language
  • Service minded and ability to involve and support operations
  • Business savvy and good people skills
  • Experience in emerging markets / similar hard locations
  • Visionary & strategic thinker and ability to convert this to action

Interested and qualified candidates should


Job Title: Assistant Restaurant Manager 

Job Number: LAG000115
Location: Lagos
Key responsibilities of the role include: 

As the Assistant Restaurant Manager, you will assist with managing the effective operation of the Milano Italian and Soho Chinese restaurant to ensure customer service is at its best.You will maximize all revenue opportunities through effective teamwork and development, serving all food and beverage as required by hotel brand standards and maintaining overall levels of courtesy, service and cleanliness in the restaurant area. You will be responsible for managing and motivating your team. You will be required to ensure that all staff within your department are adequately trained and developed in line with company policy. You will actively guide and direct the whole team to ensure consistency of brand standards and a high level of performance and service delivery. You will also share recommendations and guest comments with the Executive Chef and F&B Management team, manage customer database and utilize effectively to increase revenue.

In return we’ll give you a generous financial and benefits package including duty meals, hotel discounts worldwide and the chance to work with a great team of people. Most importantly, we’ll give you the room to be yourself.

So what’s your passion? Please get in touch and tell us how you could bring your individual skills to IHG.

Qualifications

  • Hospitality Management Degree or its equivalent
  • “Hands on” management experience in a similar post in a 5 stars hotel
  • Ability to lead the team, and manage a teamwork atmosphere between colleagues
  • Extensive international experience in branded hotels
  • Experience in high-end city operation with multi unit F&B and large Conference & Event
  • Creative and open minded
  • Service minded and ability to involve and support operations
  • Business savvy and good people skills

Interested and qualified candidates should

Job Title: Club Lounge Manager
Job Number: LAG000107
Location: Lagos
Job Description

As the Club Lounge Manager, you will ensure the smooth and efficient running of the InterContinental Club Lounge – catering to 72 Executive club rooms and Suites within the hotel. As such, you will be directly responsible for the satisfaction of all guests visiting ensuring standards are maintained as per the InterContinental Lounge standards. This diverse, challenging role will be based under Front Office and sets to provide an exclusive and personal experience to all our guests. As Club Lounge Manager, you will also be responsible for managing and motivating the team. You will actively guide and direct the whole team to ensure consistency of brand standards and a high level of performance and service delivery to all our guests.

In return we’ll give you a generous financial and benefits package including duty meals, hotel discounts worldwide and the chance to work with a great team of people. Most importantly, we’ll give you the room to be yourself.

Qualifications:

  • Degree from a reputable institution in Social Sciences/ Arts or its equivalent
  • Previous Managerial Experience in F&B or Front Office in a 5* Hotel or an International Airline is a must
  • Experience working with budgets, forecasts and presentation is a must.
  • Previous experience with dealing and resolving guest queries.
  • Excellent presentation, communication and organizational skills and the ability to multi task while working under pressure
  • High level of English language skills both written and verbal.
  • Previous IHG experience preferred but not mandatory

Interested and qualified candidates should


Job Title: Recreation Manager 

Job Number: LAG000109
Location: Lagos
Job Description

As the Recreation Manager, you will ensure the management of all pertinent matters concerning the effective operations of the Recreation Department. You will be responsible for maximizing all revenue opportunities through effective teamwork and development and will ensure that recreational and leisure facilities are delivered to brand standards.

You will be responsible for creating and implementing of all Standard Operating Procedures, beginning with a complete membership structure, Ensuring that all Recreation department’s safety procedures, rules and regulations are strictly observed by all Guests & Members.

  • Develop and plan strategies of selling the memberships, facilities and services to all prospective Guests & Members. Design monthly reports for membership figures, membership retention and revenues. To ensure the smooth renewal process for each and every member.
  • Coordinating and supervising the planning, presentation and service of recreational and leisure services and facilities to ensure the highest quality at all times.

Qualifications:

  • Degree or Diploma from a reputable institution in Social Sciences/ Arts or its equivalent
  • Previous Spa/Recreation Management Experience is a must
  • Self starter, with the ability to understand the business and link them to departmental objectives
  • Experience working with budgets, forecasts and presentation is a must.
  • Strong understanding of hotel operation. Market knowledge and trends are key to this position.
  • Excellent presentation, communication and organizational skills and the ability to multi task while working under pressure
  • High level of English language skills both written and verbal.
  • Previous IHG experience preferred but not mandatory

Interested and qualified candidates should


Job Title: Front Office Shift Leader

Job Number: LAG000110
Location: Lagos
Job Description

What’s your passion? Whether you’re into swimming, dancing or sight seeing at IHG we’re interested in YOU. We employ people who apply the same amount of care and passion to their jobs as they do their hobbies – people who put our guests at the heart of everything they do. And we’re looking for more people like this to join our friendly and professional team. With a dynamic team and innovative service culture, we will offer our guests an authentic and enriching experience in the heart of one of the world’s fastest growing cities.

InterContinental Lagos is located on Victoria Island, in the centre of Lagos home to the majority of foreign embassies and multinational companies, making it the perfect residence for affluent business and diplomatic travelers. Built on an elevated terrain overlooking Lagos’s port and the city below, the 19 storey hotel offers uninterrupted, spectacular views of Lagos Skyline. InterContinental Lagos comprises of 352 well-appointed, elegantly decorated rooms and suites as well as a Club InterContinental floor. Guests have access to an all-day dining restaurant, two specialty restaurants, room service and the pool bar for lighter meal choices and snacks. The lobby lounge and cocktail bar is the perfect setting for casual meetings over coffee or drinks. In addition, for the health conscious traveler there is a health club bar serving fresh juices. InterContinental Lagos also offers exclusive business and conference facilities including a state of the art ballroom with a foyer area, and several additional flexible meeting and breakout. Other amenities include a fully-equipped gym, outdoor pool, and retail space.

As a Front Office Shift Leader, you will respond to guest needs and resolve any issues that may arise; supervise, direct and support reception and Guest Relations. You will check billing instructions and take action with the Property Management Systems (PMS) in emergency situation and be fully conversant with all hotel emergency procedures. You will actively guide and direct the whole team to ensure consistency of brand standards and a high level of performance and service delivery to all our guests. You will be required to work nights, weekends, and/or holidays.

In return we’ll give you a generous financial and benefits package including duty meals, hotel discounts worldwide and the chance to work with a great team of people. Most importantly, we’ll give you the room to be yourself.

Qualifications:

  • Degree/Diploma from a reputable institution
  • Previous Front Office/Guest Relations Supervisory/Management Experience in a 5* Hotel is a must
  • Previous experience with dealing and resolving guest queries.
  • Excellent presentation, communication and organizational skills and the ability to multi task while working under pressure
  • Highly visible and ‘hands on’ in operation
  • Previous IHG experience preferred but not mandatory

Interested and qualified candidates should

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