Ensure optimal performance of all enterprise network solution and also ensure all operational issues on enterprise network are promptly resolved.
Participate in the enterprise sales cycle to gather customer business needs and define technical requirements from Operation and Maintenance perspective.
Define KPIs, processes & Day to day monitoring for quality assurance for Enterprise networks
Ensure timely conduct user acceptance test on all enterprise links/services to ensure these links/services are working properly and all standard acceptance parameters are satisfied
Planning and execution of Change Management processes.
Carry out preventive maintenance activities of all enterprise circuit.
Coordinate and maintain the Global trouble ticket system(Ticket resolution, queue management)
Proactively work with other operational stakeholders (NOC, TX OPS, Planning) in the event of network incidents requiring cross-departmental collaboration.
Ensure a robust interface between the NOC and other relevant teams to ensure that root causes of major incidents are clearly identified and resolved.
Ensure dedicated hotlines numbers for corporate customer within the existing call centre.
Provide technical support for enterprise customers.
Carry out other tasks and activities as directed by the Manager, Technical Enterprise Solution.
First degree from a recognised University
ITIL Service management certification would be an advantage
Experience,Skills & Competencies
Two (2) years post NYSC work experience in a multivendor NOC environment.
In-depth understanding of enterprise monitoring systems with a technical ability to administer them.
Business Application Knowledge
Network Capacity Management
Quick learner of technical concepts and tools
Experience with Microsoft office tools.
High level verbal communication skills (both internal customers and enterprise customers)
Passion for Excellence