Job Openings at Oando Plc

Job Openings at Oando Plc

Oando Nigeria Limited is recruiting for the positions of:

Job Title: Order Management Officer

Auto req ID: 6BR
Location: Lagos

Job Description 

The Order Management Officer (OMO) is responsible for the entire order life cycle (order processing, order tracking, and order fulfillment) while providing support to the sales team and customer base. The OMO is directly responsible for ensuring OMP running retail assets are fully optimized through accurate forecasting and stock monitoring. The role is still responsible for Internal and external customer management to ensure customer satisfaction and best service times. This role utilizes analytical skills in coordination with organizational and relational abilities to promote excellence in teamwork and service.

Specific Duties & Responsibilities
Customer Relationship Management

  • Establish key customer and internal relationships in order to facilitate seamless order to delivery cycle and increased customer satisfaction/retention.
  • Manage and resolve external & internal queries relating to order status and customer account issues.
  • Liaise with sales team and customers for efficient and effective closure of all administrative issues relating to ordering process/ order fulfillment.
  • Ensure a comprehensive and up-to-date database of information on ordering preferences, product preferences and preferred stock levels for all existing customer base.
  • Make suitable recommendations on strategies for relating with each customer group and create a Customer Relationship Plan per group. Act as primary client interface for all order fulfillment request.
  • Develop strong relationships with internal service providers (e.g. supply and distribution staff, finance and other marketing teams) to facilitate the provision of high quality products, prompt and efficient service to all customers.
  • Handle customer enquiries and complaints with urgency; immediately refer issues/decisions requiring higher-level discussion or approvals to relevant personnel while maintaining customer’s satisfaction.
  • Identify and recommend as appropriate, assistance for key customers; ensure all customers have adequate and direct access to you at all times.

Order Management

  • Obtain information required to process order (customer oracle code, name, product, quantity, price, delivery address, required date, customer average daily sales/consumption volumes, payment/credit details)
  • Work with Sales and Distribution teams as appropriate to ensure all orders are fulfilled in a timely and accurate manner
  • Ensure appropriate approvals are in place prior to quote submission.
  • Escalate all delays to internal departments where interaction is required.
  • Monitor product receipts/allocation at depots nationwide to avoid truck siding due to order unavailability.
  • Cleanse system of invalid entries (no longer required/erroneously raised orders)
  • Provide timely response to all order requirements (reversals, stock movement (SMR), replacements etc.) and monitor all supply gaps.
  • Revalidate or Close expired/reviewed orders as required.
  • Ensure all manual requests are duly approved and all regularization completed within SLA.
  • Ensure funds/credit availability for all orders.

Inventory Management & Performance Reporting

  • Ensure Stock levels, daily sales volumes of TWP are collated and used to forecast accurately for retail outlets and VMI locations
  • All product orders raised must be fulfilled as specified to avoid stock-out or siding situations
  • Ensure all Stock levels are maintained at minimum agreed/contractual volumes
  • Render timely reports on consumption pattern, stock levels and product preferences.
  • Trend and analyse reports to support business decisions.
  • Prepare regular analytical reviews of sales performance in relation to stock and consumption.
  • Support the Supervisor-OM in the preparation of monthly sales and operational reports by providing data required for reports promptly; at all times, ensure the accuracy and completeness of data provided and reports submitted.
  • Perform other duties as may be assigned by the Supervisor-OM from time to time.

Key Performance Indicators

  • Customer satisfaction levels (service time) and Retention.
  • Quality of station information obtained.
  • Accuracy of Forecasts
  • Quality and Timeliness of orders (including returns and refunds)
  • % of stock levels maintained by customer group
  • Overall Territory coverage
  • Innovativeness and quality of analysis carried out on each customer group.
  • Level of efficiency in the use of the business operating system – ORACLE.

Qualifications & Experience

  • Good 1st degree from a recognized University
  • 3 years working within a reputable and structured business environment.

Knowledge & Skills Required

  • Customer Service
  • Analytically minded
  • General business knowledge of oil and gas industry.
  • Oil Marketing (Downstream) Supply Chain Management
  • Business analysis and acumen
  • Basic account Management
  • Basic accounting and reporting (sales and marketing) skills.
  • Interpersonal Relations – presentation skills, team-playing, creative thinking, innovation, time management, Task management skills, planning skills, relationship management.
  • Basic selling skills
  • Product knowledge
  • Oral & Written Communication
  • PC Utilization

Interested and qualified candidates should:

 Job Title: Fleet Business Partner
Auto req ID: 7BR
Location: Lagos
Job Description 

The Fleet Business Partner is responsible tor developing and executing plans to achieve set target for transporters allocated to them. The incumbent shall be responsible for the direct account management of all assigned transporters. This will include truck efficiency: improve truck turnarourid time, maintenance schedule, GIT Management, compliance to EHSQ standards, relationship management, issues resolution.

The Fleet business partner is the primary focal point of the transporters for dispute resolution. payment processing and ensuring that transporter trucks are always available for use.

The Fleet Business Partner is responsible for tracking of all the daily movement of all fleet of the transporters allocated to them from departure at loading terminals and NNPC wet depots to customer locations

Specific Duties & Responsibilities

  • Ensure a comprehensive and database of information on all existing
  • Transporters, Drivers and fleet is maintained and updated at all times.
  • Achieve effective truck turnaround by following up and ensuring speedy
  • loading, dispatching and discharging of all trucks in hislher fleet.
  • Shall assist the team with Conflict resolution (products shortages/pilfering @ loading, discharging points and wrong calibration) of transporter assigned to you. Dando Marketing – Job Description- Fleet Business Partner
  • Shall monitor Gil – ability to follow up with the transporter and ensure products are delivered on time.
  • Shall ensure truck mobilization/utilization (Efficiency, late delivery, diversion and breakdown)
  • Shall Manage Relationships with assigned transporters (engage transporter to increase fleet size, performance, profitability and ring fencing etc.)
  • Will Follow up with transporter’s payment from finance (ensure correct rates and prompt payment at all times).
  • Master data integrity – Data cleansing on oracle
  • Shall create and maintain a Driver’s database, coordinate driver training and
  • provide advice on driver incentive schemes etc.
  • Shall ensure all assigned transporters are fully compliant on calibration, Tracking and rebranding of all trucks in their entire fleet.
  • Shall ensure all transporters’ fleets are EHSQ Compliant (measured by Truck
  • breakdown metrics, incident reports)
  • All BPs Shall be assigned a Product each to monitor and ensure the company is not exposed to throughput expenses in any of her facilities
  • Tracking of both white and specialty product to designated customer
  • Prepare daily tracking schedule on extract from oracle for all loaded trucks at all loading depots for all assigned transporters, track manually and electronically such that at any given point in time, the location of assign TSP trucks are known
  • Ensure 100% commitment of trucks to Dando Business by allocated transporters
  • Ensure zero truck siding at the depots and customer location
  • Ensure all trucks conveying Dando products meet minimum Dando EHS requirement
  • Carry out good EHS culture and awareness developmental engagement with transporters and drivers.
  • Ensure good health status for Dando Fleet trucks drivers
  • Buiness Management & Performance Repoorting
  • Prepare regular analytical reviews of truck performance, turnaround, availability in relation to planning.
  • Perform other duties as may be assigned by the Fleet Business Partner Supervisor from time to time.

Key Performance Indicators

  • Average efficiencies for their assigned transporters should be above 75% in relation to their minimum distance target.
  • Mobilize at least 80% of daily truck request.
  • Not more than 10% EHSQ non-conformities for signed transporters within a given year
  • Remain within company GIT policy
  • Timely resolution of disputes within 72hrs Oando Marketing – Job Description- Fleet Business Partner
  • Timely presentation and payment of transporters bills within Finance SLA
  • 100% compliance on truck calibration, tracking and branding for trucks
  • 100% driver’s data base accuracy.
  • 100% Truck master integrity
  • Ensure all assigned transporters purchase min 80% of their AGO from Oando
  • % increase in the proportion of issues closed within timeframe
  • Level of awareness and compliance among staff
  • Quality of work done and report sent

Qualification & Experience

  • Good 1st degree from a recognized university
  • 2 year cognate work experience in the Oil & Gas downstream industry sector

Knowledge & Skills Required

  • Customer Service
  • Oil & Gas Industry Dynamics – Supply chain Management
  • Business Analysis
  • Product Knowledge
  • Negotiation
  • Key Account Management
  • Analytical skills
  • Coordination
  • Scheduling
  • Interpersonal Relations
  • Leadership
  • Teamwork
  • PC Utilisation (Excel, Word, Power Point”

Interested and qualified candidates should:

 Job Title: Mechanical Engineer
Auto req ID: 8BR
Location: Lagos
Job Description 

The position incumbent reports to the Project Engineer and is responsible for developing the work plan, structural and mechanical designs for all equipment flow media and vessels, tanks, heating facilities in company’s installations and retail outlets to Oando’s Standards and specifications in regulated time frame.

Specific Duties & Responsibilities


  • Researches, plans, and designs mechanical products and systems, and directs.
  • Preparation of Bills of quantity, carry out market surveys, Project estimates and tender documents of all mechanical Engineering projects of the company


  • Coordination activities involved in fabrication, operation, application, installation, and repair of mechanical or electromechanical products and systems.
  • Supervision of all mechanical Engineering projects, ensuring it meets our quality standards and specifications with accompanying status reports
  • Delivery of support services to the services department and other related departments for maintenance works on the company’s properties and assets.
  • Implement work plan, mechanical and structural design of all equipments, flow media and vessels, storage tanks, heating facilities in our buildings, installations, warehouses and retail outlet.
  • Conducts Standards Checks in Retail Outlets, LPG Plants, VMI, Depots and Terminals. Checks should cover EHSQ, Look & Feel, House Keeping and branding and Stock management as well as supervision adequacy.

Key Performance Indicators

  • The efficient maintenance of all company’s equipment
  • Cost effective maintenance strategy and practices
  • Promptness and reliability of mechanical service support
  • % of reduction in CASOM non compliance at OMP locations
  • Level of awareness and compliance among staff

Qualifications & Experience

  • First degree in Engineering
  • Membership of Nigeria Society Of Engineers
  • Minimum of 3-5 years of experience, with relevant experience in similar roles in the oil and gas environment
  • AutoCAD working knowledge desirable

Knowledge & Skills Required

  • Oil & Gas Industry Dynamics
  • Architectural & Engineering Design Interpretation,
  • Engineering material, costs & Specifications
  • Engineering and Technology — Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
  • Design — Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.
  • Project Management
  • Creativity & Innovation
  • Organization/Administration
  • Relationship Management
  • Leadership/Supervisory
  • Team playing

Interested and qualified candidates should:

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