Admin/Human Resources Manager At Synapse Services

Admin/Human Resources Manager At Synapse Services

Synapse Services is a “Center for Psychological Medicine”, based within the Abuja metropolis, that specializes in the provision of psychological and counseling services, inpatient facilities/treatment and rehabilitation services. We retain the services of a robust mixture of local and internationally trained staff that provide excellent, client focused services to treat all forms of disorders related to your mental health.

We are in the process of expanding our organization and are looking for exceptional, committed, innovative and highly motivated staff, willing to go above and beyond the call of duty to provide stellar services within a confidentiality driven service practice

Center for Psychological Medicine is recruiting to fill the position of: 


Admin/Human Resources Manager
Report to: Chief Executive Officer
Job Nature: Full Time

Job Duties:
Monitor staffing levels, identify staff vacancies, anticipate future staffing requirements in line with strategic plans, recruit and select candidates.

1) Pre Recruitment: Develop and place job adverts; review and shortlist applicants; interview and select suitable candidate(s).

2) Post Recruitment:

  • Perform Reference Checks
  • Issue appointment letters
  • Develop job descriptions for all positions
  • Open and update personnel file
  • Induction – Provide current and prospective employee with information above policies, procedures and working conditions
  • Ensure for all recruitment exercises that reports are documented and filed
  • Conduct needs assessments to determine when training is necessary and the type of training necessary to improve performance and productivity.

Performance Appraisal:

  • Collate staff for appraisal and inform unit heads, send form to staff and set date for review;
  • Communicate result to staff and implement decision made;
  • File relevant document that arise from the process;
  • Monitor and review the system of performance appraisal and continually develop as necessary, ensuring that monthly and annual appraisals are carried out in a timely manner and followed up.

Payroll Administration:

  • Maintain payroll information: compute and collate all relevant information related to payroll on a monthly basis including but not limited to new employee list, absences, contract changes;


  • Maintain and update employee directory with any employee changes.
  • Compile statistical reports concerning personnel-related data such as hires, transfers, performance appraisals, and absenteeism rates.
  • Ensure all staff matters, memos, queries, communications to and responses from staff are filed in staff files,
  • Ensure proper confidentiality and security of all HR documents
  • Preparation and issuance of transfer letters, confirmations letters, termination letters, and all human resources related letters
  • Manage leave system – records of Annual, sick and other leave entitlement of staff
  • Compose and distribute routine written correspondences
  • Ensure regular staff meetings are held
  • Develop and maintain a filing system
  • Update Company’s asset register


  • Advise management in appropriate resolution of employee relations issues;
  • Advise on pay and other issues, including promotion and benefits;
  • Prepare reports and recommends procedures to reduce absenteeism and employee turnover;
  • Develop and implement policies on a variety of workplace issues e.g. disciplinary procedures, absence management, working conditions, performance management, restructuring of services et cetera.
  • Ensure that managers and staff are aware of the policies and procedures and able to operate
  • Establish and/or recommend salary ranges, offers, and compensation adjustments and monitor salary reports for equity, compression or other issues.

Facility Management
Set up systems and processes for the smooth running of all day to day office administrative activities:

  • Oversee purchasing function: negotiate price, quality and delivery; approving invoices;
  • Ensure the availability of necessary supplies by identifying procurement needs of the office – reception, departments, kitchen and ward and all areas of the Facility;
  • Ensure there is an effective communication system where needs are identified; options evaluated;
  • Ensure effective planning and execution of operations by reducing waste levels;
  • Oversee Facility’s maintenance needs; Supervises the maintenance and repair of the Company’s infrastructure, vehicles and equipment;
  • Manages the provision of general support services, including cleaning and upkeep of office premises;
  • Ensure the kitchen unit and security unit deliver a professional service.

Employee Relations:

  • Manage grievances, ensures the relationship amongst staff is cordial and professional;
  • Deal with complex disciplinary/grievance and HR issues, using HR and company knowledge evidencing appropriate decision making skills
  • Management of all individual personnel and workforce management action – perform difficult staffing duties – administering disciplinary procedures, terminations, demotions as necessary;
  • Help employee resolve work related issues, handle staff dispute and resolve conflict;
  • Act as focal point for all initial queries from staff regarding policies and procedures.

Consultant Support:

  • Collate consultant assessment record on the 15th of each month and forward to accounts for payment.
  • Schedule patients appoint days in the office diary in conjunction the Clinicians for correctness. Call up patient and consultants for their appointments as appropriate.
  • Take consultant calls as relates to patient and other enquiries.
  • Keep record of consultant assessment record for onward payment collation.


  • Experience with dealing with senior and sometimes challenging individuals
  • Experience in developing systems and processes for effective running of the Organisation
  • Ability to build rapport quickly
  • Strong understanding of the Nigeria Labour laws
  • Experience in liaising with External Stakeholders
  • Experience in preparing relevant management reports
  • Good experience in documentation, record keeping, data management etc.
  • Familiarity across the recruitment process, including induction at a senior level
  • Excellent interpersonal and communication skills, written and oral
  • Sound judgment and the ability to maintain confidentiality
  • Experienced user of MS Excel, MS Word & power point
  • Well organized with strong time management skills
  • Knowledge of Principles, practices and techniques of human resources administration, organization and operation
  • Ability to lead, manage, direct and evaluate staff
  • Apply appropriate independent initiative, discretion, judgment and organizational skills to a variety of projects, assignments and situations.


  • Education Advanced university degree or equivalent backgrounds, in Human Resources, Business Administration, International Relations, Social Sciences, Psychology or related areas.
  • Must have a Master’s degree
  • Minimum of 5 years post NYSC relevant professional Experience in an Administrative / Human resources capacity
  • Language Proficiency Fluency in English

How to Apply
Interested and suitably qualified applicants should submit their application to the following email address:   on or before the close of business on 7th of August, 2014. 

Note: the subject of the email should be “Admin/HR Manager” failure to abide by this would lead to automatic disqualification.

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