Administrative Officer Needed At EZ37 Solutions

Administrative Officer Needed At EZ37 Solutions

EZ37 Solutions is a Management and Human Resource Consulting and Training firm that provides professional, tailor- made, organisational development and manpower solutions.

We specialise in connecting Human Resources to business strategies leading to improved performance of an organisation. We provide a wide variety of human resource services including HR outsourcing, performance management, organisational development and policy and procedure development. Our consulting services can be provided on- site or off-site or a combination that best suits our client’s needs. Some organisations select our services to supplement an existing human resource department while others find it advantageous to use our services in place of a formal human resource function.

We remain focused on helping our clients navigate ever-changing economic and market conditions by providing high quality advice and service to all our clients on a consistent basis.

Job opening:

Administrative Officer (EZ00952014)

Requirement
Knowledge Of Principles And Processes For Providing Customer And Personal Services. Giving Full Attention To What Other People Are Saying, Taking Time To Understand The Points Being Made. Effectively Communicating And Talking To Others To Convey Information Effectively. Decision Making And Problem Solving Abilities. Sound Understanding And Use Of Computer Appli Cations And Packages. Ability To Take And Use Initiative, Attention To Detail.
Job Description
Resolve customer complaints or answer customers’ questions regarding policies and procedures. Supervise the work of the hotel, administrative, or customer service employees to ensure adherence to quality standards, proper procedure and, correcting errors or problems. Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes. Ensure detailed documentation of data and records of clients Implement corporate or departmental policies, procedures, and service standards in conjunction with management. Identify causes and issues and reporting such to the units that will resolve the problems Evaluate employees’ job performance and conformance to regulations and recommend appropriate personnel action. Interpret and communicate work procedures and company policies to staff.

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