System Administrator (Network & Comms)
• Assists in managing the design, delivery and support for data/voice networks, LAN/WAN
• Assists in the implementation and administration of networks, communication and all equipment pertaining to.
Ensures adherence to defined IT policies
Liaises with the outsourcing service provider/vendors to ensure that outsourced functions are carried out according to pre-agreed service level agreements
Ensures that the company’s IT strategies and policies are being implemented
Assists in managing the Cisco and related telecoms issues and infrastructure in branch and campus locations
Supports network/communications related incidents assigned by the help desk/user support officers
Prepares reports for Head Infrastructure or Team lead as required
Assists in maintaining network/communications related equipment
Assist in the configuration and installation of Cisco routers and switches
Monitor all branch links to ensure availability is in line with agreed SLAS.
Follow up on all data communications transactions with consultants and liaise with vendors on network related issues.
Liaise with Stanbic Africa Network support centre for all network related issues.
Liaise with the unit head in taking necessary and prompt corrective action to ensure the objectives of the unit.
Any other duties as may be assigned by Team Lead or Head Infrastructure
Key performance measures
Customer satisfaction levels
Number of customer complaints
Number of unreconciled items
Compliance level of OSP to pre-agreed SLAs
Number and value of sanctions received as a result of incorrect reports
Cycle time to resolve issues assigned by the Helpdesk.
Internal customer satisfaction level with IT support
Network availability Reports
Other KPIs identified by the Group Head, Information Technology