Analyst Fraud Management Needed At Etisalat Nigeria
Etisalat Nigeria commenced commercial operations on 23 October 2008 with a promise to deliver innovative and quality services in Nigeria, Since then, Nigeria has continued to witness its innovative services.
Etisalat redefined speed with the roll-out of the unique 3.75G HSPA+ network and It has continued to prove itself an innovative company keen to give its subscribers the best possible experience at the most affordable price.
Etisalat Nigeria has seen unprecedented growth in the Nigerian telecoms industry with 18 million subscribers and consistently demonstrates its core values of – teamwork, integrity, passion for excellence, empowering our people and growing our people to Nigerians as it offers them world-class telecommunications services..
Etisalat has received several awards and endorsements for its quality and innovative services. Barely six months of operations in Nigeria, the Nigerian Communications Commission (NCC) pronounced Etisalat, Nigeria’s best network based on quality of service indices. In November 2012, Etisalat again received another award from the NCC for Excellent Customer Service. Other notable awards include – Brand of the Year award, Fastest Growing GSM Company of the Year, Best Marketing Company, Most Innovative Corporate Social Responsibility Company, Friendliest Tariff Mobile Operator, Best Telecoms Customer Service and Most Innovative Mobile Operator among others.
Indeed, at Etisalat the future is a world in which technology extends people’s reach on all fronts.
Monitor telecommunications service offerings and electronic interaction for any form of misuse as defined by the GSMA initiative and in line with Etisalat standards.
Assist with implementing an integrated strategy for fraud prevention and control within the organization.
Facilitate activities that would nurture a positive fraud culture within the organization – create and sustain company-wide fraud awareness
Undertake fraud education, training and awareness programme for all customer contact points.
Define and monitor SLA timelines for interaction points with other relevant team – Credit Management, Audit and Legal departments.
Conceive, initiate, prioritize and lead the completion of fraud prevention initiatives.
Conduct periodic review on all systems that require access rights e.g TABS, HLR, CONNECTIVA etc
Follow up with relevant units on all reported fraud cases to ensure closure and accurate documentation.
Act as a single point of contact for the Fraud Management team with internal and external stakeholders
Investigate all escalated fraud incidents, prepare reports on each and update the fraud database accordingly.
Perform varying degrees of TTFile/CDR analysis and reconciliations using multiple data sources in order to ensure TTFile transport integrity as well as billing completeness and accuracy.
Ensure that all Manual Fraud Management System generated exceptions and alarms are investigated reported and updated in the database.
Manage the day-to-day operation of Fraud Management System (FMS) – CONNECTIVA; including monitoring of predefined Key Performance Indices (KPIs), alarms and resolution of alarms triggered
Liaise with Customer Care, Network Operations and IT departments for the purpose of fraud prevention and proper management of fraud incidents.
Manage relationship with all internal and external stakeholders, vendors, auditors, Legal team, forensic audit team and law enforcement agencies
Undertake NRTRDE reporting and implement FMS and fraud alarm criteria and thresholds/Fraud profiling and segmentation using trend / pattern analysis
Participate in FMS contingency / capacity planning to guarantee 24/7 fraud coverage
Minimize revenue loss from fraudulent activities
Conduct periodic fraud risk assessment for all new and existing products / services on Etisalat network
Act as the first line of contact for all fraud queries.
Carry out other duties as assigned by the Manager, Revenue Assurance
University Degree in Computer Science, Mathematics and Statistics, Business Administration, Accountancy or other numerate disciplines.
Minimum of one year post NYSC work experience
Relevant Professional Certifications (CISA, OCA, OCP, OCM, CCNA, GRAPA) will be an added advantage.
Experience,Skills & Competencies
Good knowledge of Data analysis, relational Database Management Systems, GSM network, Billing & Mediation systems
Knowledge of Fraud Management, Billing and Revenue Assurance in telecoms
Good understanding of the audit function with focus on systems/accounting controls.