This is an internal supervisory function which will drive the framework, oversight and monitoring of the control environment across all Group Enabling Functions (GEF). It will work in partnership with the Head Office (HO) departments to mitigate risk in transactions and the underlying processes.
The focus will be to mitigate operational risk through a number of control and monitoring processes. Important stakeholders in the bank include: Operations Risk, IT, Business Management, Internal Audit, External Audit, Compliance, Legal, Reconciliation etc. The role holder will need to develop these relationships in order to maintain / establish efficient and robust operating models both in and outside of GEF.
• Review and improve operational controls in processes and procedures.
• Analyze key lessons learnt in audit and feedback this to affect control Ops culture.
• Establish and maintain the Mission Critical Processes (MCP), sub-processes and underlying controls needed to effectively manage control across the bank.
• Work with the GEF staff to align the controls for the bank with those in the HO business lines – accepting differences where these are supported by a strong underlying business requirement.
• Ensure that key controls and all important qualitative/quantitative assessments of the control profile for the bank are properly represented in the MI & Dashboard reporting prepared for Business Risk & Control. Embrace technology and innovation in operational controls.
• Implementation of correctly calibrated Key Control Indicators (KCIs) to facilitate timely reports including, losses and incidents and early warning signals.
• Own the timely closure of findings raised by Internal and External Audit across GEF.
• Work in partnership with all stakeholders to ensure that potential risks and controls are adequately identified and measured appropriately via the KRI, KCI & RCSA processes.
• Be committed to championing best practice, and positively supporting business and cultural changes within the bank.
• Improve functionality of the control processes by playing a full end to end role (identification, testing and implementation of initiatives).
• Influencing process change across GEF to maintain risk levels whilst seeking process efficiencies.
• Maintain a culture within the bank that emphasizes and demonstrates the importance of internal control to all staff.
• Ensure that all routine controls relating to new business are applied effectively, with particular emphasis on routine compliance.
• Ensure effective compliance with agreed limits of authority and levels of access to systems and information.
• Review of past audit and regulatory reports to identify exceptions raised and monitor remedial action/ compliance and ensure adequate controls to repeat findings
• Liaise with Recons department for routine reports and follow up with affected GEF departments on outstanding aging items
• Keep track of sensitive processes to ensure compliance with regulatory directives across GEF
• Online review of GEF suspense accounts to ensure that all entries are processed promptly
• Liaise with branch control team on branch related issues that impact service in GEF
• Review of expenses for GEF
• Business risk event reporting.
• Identifies and assesses the risks facing both systems and business processes thereby providing effective loss and risk management and so minimising the operational risks.
• Liaises with business stakeholders in ensuring that regulatory, group policy standards and minimum operating procedures are observed to minimise the Bank’s exposure to risk.
• Prompt Rendition of control activity report.
• Good internal and external communication skills with all stakeholders resulting in exceptional customer service being delivered to both internal and external customers.
• Visibly assist the key stakeholders in achieving targets and standards of performance by providing consistent encouragement and guidance.
• Good communication skills with colleagues resulting in good customer service.
• Optimize and streamline existing systems, processes and controls for cost-effective service delivery.
• Identifies appropriate formal and occupational (informal) training needs and courses (internal/external) to develop oneself.
• Up-Skills oneself regarding new products and procedures through attendance of workshops/presentations and reading of internal and external communications