Fresh Bsc & HND Graduate Customer Service At A Branding Agency

Fresh Bsc & HND Graduate Customer Service At A Branding Agency

Customer Service (Ref: 347)

 Legal, Customer Services (Lagos, Nigeria)

 Hotel / Aviation / Travel / Media

 2014-07-04 03:38:41

 

Our Company:

Global Profilers is a Recruitment and HR Services firm that specializes in Recruitment in Africa; We have a Customer Service opening to fill for our Client who is a Branding Agency

 

Responsibilities:

Job Level

Fresh Graduate/Entry level/Gradate Internship

Responsibilities

·         First point of professional contact when clients arrive

·         Handle Inbound and Outbound calls

·         Handle response to emails of clientele

·         Escalate specific calls to appropriate departments

·         Answer product related queries and prevent unnecessary escalation

·         Handle online chat interface between company and prospective/existing clientele

·         Execute other services that may be expected of a customer service representative

 

Qualification and Experience:

·         Minimum HND, a Bachelor degree is preferable

·         Completed NYSC Programme

·         1 year related experience (but not essential)

·         A cheerful disposition and can-do attitude

·         Ability to multi-task

·         An impressive command of written and verbal communication

·         Working knowledge of Microsoft Office Packages

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