Latest Recruitment At Wakanow.com – Lagos, Abuja, Port Harcourt And Kano

Wakanow.com is Nigeria’s leading online travel company that provides customers with everything they need to research, plan and purchase a trip locally and globally.

Wakanow.com offers travelers the cheapest available fares for flights, hotel reservations, airport pickups, visa assistance, vacation packages and many other travel services from a broad selection of partners.

Quality Assurance And Revenue Specialist in Lagos, Abuja, Port Harcourt and Kano

Job description

  • Monitor Telephone calls, e-mails and chats from the Call Centre to ensure continuous improvement of service quality
  • Give feedback to Customer Care Representatives on Calls, e-mail and chat quality
  • Produce daily/ weekly quality assessment report
  • Capture performance management indices from Call Centre and other staff of the Company
  • Identifies outlier(s) (those whose performance are far below the standard) and recommend them for training
  • Organise Mystery shopping for Wakanow outlets and capture reports
  • Identify training needs based on result of continuous quality monitoring
  • Keep a library of Good, average and poor calls/ e-mails and live chats

Desired Skills and Experience

  • Minimum of B.Sc. Degree  
  • 2-3 years relevant work experience as a Quality Assurance  Specialist in the Telecommunications/Aviation industry
  • Previous Customer Service experience
  • Excellent Communications skills
  • Strong sales and persuasive skills
  • Proficient in Microsoft Office Suite
  • Must be a go getter and ability to work with little or no supervision

CLICK HERE TO APPLY

2 comments

  1. Temitopeoluwakemisola Vincent

    Is there no good job for an OND holder?

  2. I will like to receive alert from ur sidte

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