Specialist Facilities Needed At Etisalat Nigeria
Etisalat Nigeria commenced commercial operations on 23 October 2008 with a promise to deliver innovative and quality services in Nigeria, Since then, Nigeria has continued to witness its innovative services.
Etisalat redefined speed with the roll-out of the unique 3.75G HSPA+ network and It has continued to prove itself an innovative company keen to give its subscribers the best possible experience at the most affordable price.
Etisalat Nigeria has seen unprecedented growth in the Nigerian telecoms industry with 18 million subscribers and consistently demonstrates its core values of – teamwork, integrity, passion for excellence, empowering our people and growing our people to Nigerians as it offers them world-class telecommunications services..
Etisalat has received several awards and endorsements for its quality and innovative services. Barely six months of operations in Nigeria, the Nigerian Communications Commission (NCC) pronounced Etisalat, Nigeria’s best network based on quality of service indices. In November 2012, Etisalat again received another award from the NCC for Excellent Customer Service. Other notable awards include – Brand of the Year award, Fastest Growing GSM Company of the Year, Best Marketing Company, Most Innovative Corporate Social Responsibility Company, Friendliest Tariff Mobile Operator, Best Telecoms Customer Service and Most Innovative Mobile Operator among others.
Indeed, at Etisalat the future is a world in which technology extends people’s reach on all fronts.
Responsible for the Circuit and Packet Switched Network Assurance
To ensure the integrity of the revenue streams with primary focus on strengthening and/or building revenue assurance processes controls.
Development of revenue assurance best practices for the company
Creation, implementation and monitoring of single-source and reconciliation KPIs on the Integrated Revenue Management System.
Perform root cause analysis of issues on the Circuit and Packet Switched Networks; follow through to resolution and communicate to appropriate parties.
Monitoring of system owners to ensure proper set up of system in order to minimize leakages.
Have responsibility for the day-to-day operation of Revenue Assurance tool – CONNECTIVA; including monitoring of predefined Key Performance Indices (KPIs), alarms and resolution of alarms triggered.
Perform reviews of service nodes (MSC, IN, HLR, GGSN & SGSN etc) to ensure that potential revenue leakages/losses across the circuit and packet switched networks are proactively identified and mitigated
Follow-up on reported Revenue impacting issues identified; ensuring that prompt remedial actions are taken by the relevant operations department, and providing adequate briefs/reports on such to the RA Manager.
Act as direct point of contact with the Business Segment, IT, Network, Carrier & Wholesale teams and produce monthly Revenue Assurance Reports.
Undertake constant review of subscriber profiles on the network to ensure completeness, accuracy and integrity of service provisioning and billing.
Review of Promotions/services offered by the company to individual and corporate customers with a view to ensuring that risks are effectively mitigated.
Undertake routine tariff integrity checks for live and test products with a view to assuring tariff efficiency relative to the market.
Perform varying degrees of cross-platform TTFile/CDR analysis and reconciliations using multiple data sources in order to ensure TTFile/CDR transport integrity as well as billing completeness and accuracy.
Report on and perform value adding reconciliation on Revenue streams such as Postpaid/Prepaid/Roaming/interconnect/VAS/ activity to identify weaknesses, leakages and produce reports to senior management for action.
Perform validation of third party payment schemes in order ensure compliance with subsisting agreements and ensure completeness, accuracy and validity of transactions, revenue earned and payout figures.
Bachelor’s degree in a numerate field
Relevant Professional Certifications (CISA, OCA, OCP, OCM, CCNA, GRAPA)
Experience,Skills & Competencies
Minimum of 4 years relevant work experience.
Good Knowledge of Relational Database Management systems,
Excellent understanding of GSM Network Architecture