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Home » Job Experience » Fresh Graduate Jobs In Nigeria » Stern & Kay Consulting Is Recruiting Customer Service Representatives

Stern & Kay Consulting Is Recruiting Customer Service Representatives

Posted on November 11, 2014

Customer Service Representatives Job at Stern & Kay Consulting

Stern & Kay Consulting Limited is in the business of providing consultancy services, training, change management processes, recruitment and advisory services.

Stern & Kay Consulting is recruiting to fill the position of:

Position: Customer Service Representatives

Summary
Responsible for acting as a liaison between the company and customers. Assists with complaints, orders, errors, account questions, billing, cancellations, and other queries.

Basic Duties

  •     Advise on company information.
  •     Take payment information and other pertinent information such as addresses and phone numbers.
  •     Attempt to persuade customer to reconsider cancellation.
  •     Inform customer of deals and promotions.
  •     Sell products and services.
  •     Work with customer service manager to ensure proper customer service is being delivered.
  •     Close out or open call records.
  •     Compile reports on overall customer satisfaction.
  •     Resolve customer complaints via phone, email, or social media.
  •     Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  •     Use telephones to reach out to customers and verify account information.
  •     Greet customers warmly and ascertain problem or reason for calling.
  •     Cancel or upgrade accounts.
  •     Assist with placement of orders, refunds, or exchanges.

Qualifications

  • OND and HND holders only

 

Application Procedure

Interested applicants should send CV to: [email protected]

Check here for other customer service jobs

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