Travel Centre Manager (Lagos, Port-Hacourt & Kano) At Wakanow.com Ltd

Wakanow.com is Nigeria’s leading online travel company that provides customers with everything they need to research, plan and purchase a trip locally and globally.

Wakanow.com offers travelers the cheapest available fares for flights, hotel reservations, airport pickups, visa assistance, vacation packages and many other travel services from a broad selection of partners.

Job description

  • setting and meeting performance targets for speed, efficiency, sales and quality;
  • managing the daily running of the Travel centre;
  • liaising with supervisors, team leaders, and ticketers to gather information and resolve issues;
  • monitoring random calls to improve quality, minimise errors and track operative performance;
  • coordinating staff recruitment, and liaising with HR Unit on employee needs within the Travel centre
  • reviewing the performance of staff, identifying training needs and planning training sessions;
  • recording statistics, user rates and the performance levels of the centre and preparing reports;
  • handling the most complex customer complaints or enquiries;
  • organising staffing, including shift patterns and the number of staff required to meet demand;
  • coaching, motivating and retaining staff and coordinating bonus, reward and incentive schemes;
  • reporting, forecasting and analysing data against budget figures on a daily, weekly and/or monthly basis;

Desired Skills and Experience

  • Prior experience in the travel industry is MANDATORY
    • financial planning and budget management
    • people management
    • strong communication – verbal, presentational and written
    • business analysis
    • business management
    • relationship management – internal to the organisation and external
    • organisational skills
    • leadership and motivational skills
    • First degree in any Social Sciences or Business Management course
    • The successful candidate must have at least 5 – 6 relevant post NYSC working experience and must be able to work without supervision
    • Ability to use the Amadeus GDS is an added advantage

Deadline: 04/Jun/2014

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